How an engagement works.

1 · The order of things

Every engagement follows the same sequence, with no exceptions: free assessment → fixed written quote (itemized, dated) → signed written contract → invoice from the registered business → payment to the business account → work. We do not accept payment before a signed contract, and we never ask you to pay a personal account.

2 · What we deliver

Consultancy and execution services as itemized in your contract: document guidance and checking, filings made on your behalf where legally permitted, application preparation and submission, placement coordination, arrival logistics and ongoing support — each with the scope, dates and service level your contract names.

3 · What we promise — and what nobody can

Our service promises carry named dates and named remedies, written into the contract. We do not and cannot promise decisions that belong to third parties: visa outcomes, homologación outcomes, exam results or university admission. Any understanding of our services as an outcome guarantee is expressly disclaimed — and any office selling you such a guarantee is selling something it does not control.

4 · Payment and refunds

Fees are payable in milestones tied to engagement phases, as itemized in the quote. Where a contract names a penalty or refund for a service failure on our side, it is paid as written — and paying it does not end our obligation to complete the work. Fees for work already delivered (verdicts, plans, guides, filings made) are not refundable on change of mind, because delivered knowledge and filed work cannot be returned.

5 · Your side of the bargain

Service promises and timelines depend on the family's part: documents delivered by agreed dates, truthful and complete; replies within the windows the contract names during filing periods; attendance and exam participation as agreed. Any forged or falsified document ends the engagement immediately, voids every service promise, and forfeits fees for work performed. We work with one agency per file: parallel engagements on the same file void our service promises.

6 · Liability

Our liability is limited to the fees paid for the affected service phase. We are not liable for decisions of third parties (consulates, ministries, universities, examiners), for delays caused by official bodies, or for consequences of information withheld from us.

7 · The rest, briefly

Engagements are governed by the law named in your contract. If any clause here conflicts with your signed contract, the contract wins. Questions about any of this before signing — ask; explaining terms clearly before payment is part of the service.